TicketHub

Overview

TicketHub is an AI-powered support ticket aggregator that consolidates customer requests from multiple communication channels—Gmail, Slack, and Discord—into a centralized task management system. This agent automatically classifies incoming support messages by priority and category using advanced language models, then routes them to the appropriate ClickUp workspace with intelligent prioritization. Perfect for support teams managing high-volume requests across dispersed channels, TicketHub eliminates manual triage and ensures no customer inquiry falls through the cracks.

How It Works

1. Search Messages (Gmail) — Queries the support email inbox using Gmail search syntax to identify new support requests
2. Search Messages (Slack) — Scans the #support channel for new, unprocessed messages from team members and customers
3. Get Messages (Discord) — Fetches recent messages from the designated #help Discord channel
4. Classify Requests (Claude Haiku 4.5) — Uses AI-powered language model to analyze each message and assign priority level (P0–P3), category (bug, question, billing, feature), and required skill set
5. List Task Lists (ClickUp) — Queries your ClickUp workspace to identify the correct destination list based on request category
6. Create Support Task (ClickUp) — Generates a new ClickUp task with title, description, priority metadata, and source channel information
7. Set Custom Fields (ClickUp) — Populates custom fields including Source Channel, Customer Name, and Original Message Link for full traceability
8. Acknowledge via Slack — Sends an immediate reply to the Slack requester with ticket number and expected response time
9. Acknowledge via Discord — Posts a confirmation message to the Discord requester with the assigned ticket ID
10. Draft Email Reply (Gmail) — Creates a professional acknowledgment draft email for support@ inbox responses

Key Features

• Omnichannel Message Collection — Monitors Gmail, Slack, and Discord simultaneously, consolidating all support requests into one workflow
• Intelligent AI Classification — Automatically categorizes requests by priority and type, reducing manual sorting and human error
• Automated Task Creation — Instantly creates ClickUp tasks with rich metadata, eliminating duplicate data entry and context loss
• Instant Multi-Channel Acknowledgments — Confirms receipt to customers across their preferred platform (Slack, Discord, or email) within seconds
• Complete Audit Trail — Stores original message links and source information on every task for full transparency and easy reference

Use Cases

• High-Volume SaaS Support Teams — Manage hundreds of customer inquiries daily across Slack, Discord, and email without overwhelming support staff
• Community-Driven Projects — Automatically triage bug reports, feature requests, and questions posted in Discord #help channels into organized ClickUp sprints
• Internal IT Support — Collect employee IT tickets from multiple Slack channels, auto-assign to skill-based teams, and acknowledge receipt instantly
• Multi-Department Feedback Loop — Route customer feedback, billing inquiries, and bug reports to different ClickUp workspaces based on intelligent categorization